Compliments, comments or concerns

If you have any queries or concerns which you feel needs to be discussed, we encourage you to firstly speak to a tutor or a member of the Learner Services Team. To reach out to our Learner Services manager with your thoughts, you can email or telephone 07947 658 864.

If, after talking to a tutor or Learner Services you still feel a resolution hasn’t been met, you can progress your query using the email address One of our colleagues will assign an appropriate member of the team to manage your queries further.

Any complaint received in writing will be addressed within 5 working days and you will receive written confirmation of any action taken, where required.