Operations/ Department Manager

An Operations Manager manages teams and/or projects, in order to fulfill specific goals and objectives, whilst being accountable to a more senior manager.
An Operations Manager is often responsible for coordinating activities and setting deadlines for the wider team. They may also be required to ensure stock avaliability, arrange for orders, payments and deliveries.

Key Responsibilities

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, steering change, financial and resource management, talent management, coaching and mentoring.

An Operations Manager is also often required to plan, schedule and review feasibility of systems and allocations of workload, as well as providing guidance to employees.

Job Roles

Specific job roles may include: Operations Manager, Regional Manager, Department Manager and Specialist Managers.


Expected duration of 24 to 30 months

Programme Level

Level 5

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs (or equivalent) at Grade C minimum.
The employer may also choose to consider applicants based on relevant prior experience.

Find out more

To find out more about this Apprenticeship, either as an employer or prospective learner, contact us at training@creativesportleisure.co.uk for more information.
You can also view the Operations/ Department Manager Apprenticeship Standard on the Institute of Apprenticeships website.