Operations/ Department Manager Apprenticeship

Apprenticeship Overview

An Operations Manager manages teams and/or projects, in order to fulfill specific goals and objectives, whilst being accountable to a more senior manager. An Operations Manager is often responsible for coordinating activities and setting deadlines for the wider team. They may also be required to ensure stock availability, arrange for orders, payments and deliveries.

Key Responsibilities

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, steering change, financial and resource management, talent management, coaching and mentoring.

An Operations Manager is also often required to plan, schedule and review feasibility of systems and allocations of workload, as well as providing guidance to employees.

Knowledge covered within the programme includes:

  • Leading People
  • Finance
  • Project Management

Qualifications Included

Apprentices without Level 2 English and maths (GCSE Grade 4 or equivalent) will need to achieve this prior to taking the end-point assessment.

As part of the apprenticeship, your Apprentice will build a portfolio of evidence related to their role and requirements of the end point assessment.

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade 4 (or equivalent) minimum.

The employer may also choose to consider applicants based on relevant prior experience.

Programme Level

Level 5


Expected duration of 24 to 30 months

Job Roles

Specific job roles may include: Operations Manager, Regional Manager, Department Manager and Specialist Managers.

End Point Assessment Method:

  • Knowledge Test
  • Project
  • Professional discussion
  • Competency based interview

Delivery Method

Apprentices should work for at least 30 hours per week, including ‘Off the Job’ Training. The 20% training is delivered by Creative Sport & Leisure, either at the workplace, off-site or via e-learning. The training is specifically tailored to ensure your apprentices develop the skills they will need to thrive in your workplace, giving apprentices a real advantage with career progression and allow the employer to build a future workforce.


On completion, apprentices can register as full members with the Chartered Management Institute (CMI) and/or the Institute of Leadership & Management (ILM), and those with three years’ of management experience can apply for Chartered Manager status through the CMI.

If you are a learner wishing to enrol on this apprenticeship please take a look at all our live vacancies http://www.creativesportandleisure.co.uk/Apprenticeship-Vacancies, if there is not anything suitable for you listed please contact our Training Team on training@creativesportlesiure.co.uk.

Alternatively if you are employer wishing to upskill your current staff or recruit an apprentice please contact our Operations Team onenquiries@creativesportleisure.co.uk or telephone 01268 552218 who will be able to assist you.