Customer Service Specialist

Qualifications Included

None specified.

Before taking their end-point assessment apprentices must achieve Level 2 English and maths (equivalent to GCSEs at grades A* to C)

Apprentices will also be required to undertake a range of end point assessment, including: professional discussion, project work.

Apprentices may also choose to register as an Individual Member with Institute of Customer Service

Programme Level

Level 3


Expected duration of minimum of 15 months.

Job Roles

Specific job roles may include: Customer Relationship Manager, Customer Relations Officer, Customer Service Executive, Customer Service Manager, Customer Supervisor, Customer Support Agent.

Delivery Method

Apprentices should work for at least 30 hours per week, including 'Off the Job' Training. The 20% training is delivered by Creative Sport & Leisure, either at the workplace, off-site or via e-learning. The training is specifically tailored to ensure your apprentices develop the skills they will need to thrive in your workplace, giving apprentices a real advantage with career progression and allow the employer to build a future workforce.


Upon successful completion, the customer service specialist route may progress to further career opportunities, such as managerial roles.

Find out more

To find out more about this Apprenticeship, either as an employer or prospective learner, contact us at for more information. You can also view the Customer Service Specialist Apprenticeship Standard on the Institute of Apprenticeships website.